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VIR® - FAQ

1. When will I receive my report?

If you purchase the report online it will appear on your screen in less than 15 seconds. It will also be emailed to you.

If you purchase the report from our call centre (0800 843 847) your report will be read to you and then emailed.

2. Does the VIR® show all the problems that may exist with a vehicle?

No, there may be information that is not publicly or electronically available. The VIR® is unlikely to be able to show:

  • any history of the vehicle while it was outside of New Zealand
  • any history of the vehicle prior to 1994/95
  • details of import damage if the vehicle has not been previously registered in NZ
  • accident, damage and repair history of the vehicle
  • all past odometer readings
  • the registered owner's name if it is a private person
  • if the vehicle is stolen and has not been reported as stolen or if the police database link is down

3. Will the VIR® always show if the odometer has been wound?

No, the VIR® contains all odometer readings currently available from the NZTA, and analyses these for any inconsistent readings.

However, some older vehicles have not had all their odometer readings recorded by the NZTA. The VIR® will identify if NZTA deemed the odometer to have been tampered with but cannot directly determine if a vehicle's odometer was wound back prior to arriving in New Zealand. The VIR® does everything it can to identify problems - but it cannot guarantee that the vehicle's odometer has not been wound.

4. Where does the information come from?

The information is sourced from several government and private sector organisations, then collated and analysed.

  • PPSR (Personal Property Securities Register)
  • NZTA (New Zealand Transport Agency)
  • NZ Police
  • MotorWeb's own private database

5. How accurate is the information?

The information is sourced from several third party organisations in real time when you purchase a VIR®.

To the best of our knowledge, the information is correct at the time the VIR® is generated.

Please note:

  • The information is only as accurate and up-to-date as what is held in the government databases.
  • The information should only be considered valid at the time the VIR® was generated. Anything can happen after that.

6. How does the VIR® differ from other vehicle history reports?

The VIR® is the most comprehensive vehicle history check on the market and the only vehicle check with a $100,000 Repossession Guarantee. Find out more

7. Does my VIR® update over time?

No, VIRs are only valid at the time of issue.

Reports accessed through a reference number may be out of date due to subsequent changes made in the government databases. Think of it as a snapshot of the vehicle at the time of issue.

8. Is there a free number I can call to check for money owing on a vehicle?

Not anymore, the Government's free calling number ceased operations in 1999.

VIR® over the phone

1. What number do I call

You can purchase a VIR® over the phone using the following number:

  • 0800 843 847

2. When can I call?

Our call centre is open 9:00am to 5:00pm, Monday-Friday.

3. How much does a VIR® cost?

The VIR® costs $19.95 including GST over the phone or $19.95 including GST online.

4. How do I pay using the 0800 number?

You need a valid credit card (VISA, Master Card or American Express) to purchase a VIR® on this number. Please have the following details ready for our customer support representative:

  • card number: 15 or 16 digits, located on the front of your card.
  • date: MM/YY located below the Number.

Privacy and security

1. Is this a secure site?

To prevent unauthorised access, maintain data accuracy, and ensure the privacy of your information, MotorWeb has put into place physical, electronic, and managerial procedures to help safeguard and secure the information we collect on-line.

Since your credit card information is especially sensitive, we take special care to keep it secure. We only communicate this information over secure internet connections, using SSL (Secure Sockets Layer) encryption and security keys. This is the currently accepted standard for online security, and is used by the likes of banks and government agencies.

2. What is your privacy policy based on?

We will never sell or otherwise divulge your personal information to a third party.

3. What personal information is collected?

For the purposes of purchasing a VIR®, we may collect the following information:

  • Credit card numbers - used only to pay for the VIR® and are not kept once the VIR® has been generated.
  • Email, fax or postal addresses - this information will not be given to any third parties and is only used to deliver the VIR® and other related services.
  • MotorWeb does not collect any other personal information from you unless you provide it to us. You can visit our site without telling us who you are or revealing any personally identifiable information about yourself.

What email marketing is carried out?

When you generate a VIR® report you will be given the option to receive information from MotorWeb by email about products, promotions or special offers that we feel may be of interest to you. If you don’t want to receive these emails, please un-tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by clicking on the unsubscribe link contained within all emails or by phoning us on 0800 843 847.

4. What anonymous information is collected?

Anonymous information is collected for every visitor to this site, on a page by page basis. We record the following:

  • pages viewed
  • date and time
  • browser type
  • IP address

This information is collected for the sole purpose of system diagnostics, statistics and dispute resolution. We do not make any association between this information and a visitor's identity.

5. Privacy legal disclaimer

We may disclose personal information when required by law or in the good faith belief that such action is necessary in order to conform to the edicts of the law or comply with legal process served on MotorWeb.

If you have any questions, concerns or comments, please contact our customer support team:

Customer support
Phone:
(09) 487 0090
Fax:
(09) 487 0094

Reference number

1. What is the Reference number?

The Reference number is a unique code assigned to each report. With this number you can view your reports online, for free. You can share your report instantly with any third party, such as a vehicle dealer, finance company, or bank.

2. Where do I find it?

Look for the Reference number at the top left hand corner of the report. You should see something like Reference: 43888db2 at the location indicated by the arrow:

Reference number

3. How do I use the Reference number?

Type a URL like the following into the address bar of your browser to find your report:

http://www.motorweb.co.nz/reference/[enter reference number here]

Explanation of alerts and cautions