If you purchase the report online it will appear on your screen in less than 15 seconds. It will also be emailed to you.
If you purchase the report from our call centre (0800 843 847) your report will be read to you and then emailed.
No, there may be information that is not publicly or electronically available. The VIR® is unlikely to be able to show:
No, the VIR® contains all odometer readings currently available from the NZTA, and analyses these for any inconsistent readings.
However, some older vehicles have not had all their odometer readings recorded by the NZTA. The VIR® will identify if NZTA deemed the odometer to have been tampered with but cannot directly determine if a vehicle's odometer was wound back prior to arriving in New Zealand. The VIR® does everything it can to identify problems - but it cannot guarantee that the vehicle's odometer has not been wound.
The information is sourced from several government and private sector organisations, then collated and analysed.
The information is sourced from several third party organisations in real time when you purchase a VIR®.
To the best of our knowledge, the information is correct at the time the VIR® is generated.
Please note:
The VIR® is the most comprehensive vehicle history check on the market and the only vehicle check with a $100,000 Repossession Guarantee. Find out more
No, VIRs are only valid at the time of issue.
Reports accessed through a reference number may be out of date due to subsequent changes made in the government databases. Think of it as a snapshot of the vehicle at the time of issue.
Not anymore, the Government's free calling number ceased operations in 1999.
You can purchase a VIR® over the phone using the following number:
Our call centre is open 9:00am to 5:00pm, Monday-Friday.
The VIR® costs $19.95 including GST over the phone or $19.95 including GST online.
You need a valid credit card (VISA, Master Card or American Express) to purchase a VIR® on this number. Please have the following details ready for our customer support representative:
MotorWeb provides services to the public and the motor vehicle industry which deal with your personal information. This policy describes how we collect, store, use and disclose your information in carrying on our business.
MotorWeb is a business owned by Trade Me Limited. Your information is collected and held by Trade Me Limited when you use the MotorWeb service.
MotorWeb holds your information at a data centre in Auckland. We use industry-standard security. We use SSL encryption for all of our payments.
When you access the MotorWeb website we collect your IP address.
If you purchase a Vehicle Information Report we collect your email address and the registration number of the vehicle. We also collate the information contained in your Vehicle Information Report, including ownership information. We retain a copy of that report for audit purposes.
If you purchase a paid report, we collect your card details to process the payment. We retain your card details to process the payment, and subsequently to track any customer queries.
If other parties access information about you using our services (described in more detail below) then we will obtain a copy of that information about you in the course of providing those services.
If you request that we email you a report, we will collect and retain your email address. We will never send you spam.
We are owned by Trade Me Limited, and our systems connect to Trade Me’s systems. This allows us to display listing photos from Trade Me on our reports. For more information about this, have a read of Trade Me’s Privacy Policy.
MotorWeb facilitates access to and transactions on the NZTA Motor Vehicle Register.
The Motor Vehicle Register contains ownership information for every registered vehicle in New Zealand.
For example, if you buy a car from a motor vehicle dealer that uses MotorWeb to complete the change of ownership transactions, your personal information (name, address, vehicle registration) will form part of that transaction.
Or, a vehicle you own (or owned in the past) is for sale, a prospective buyer may purchase a Vehicle Information Report from us which may contain your name and address as the registered owner or a previous owner.
Generally only Vehicle Information Reports issued to motor vehicle dealers contain private owner information.
We provide a service on behalf of the NZTA to motor vehicle dealers which allows them to check the status of a driver’s licence, including when it expires and whether it is subject to any disqualification or suspension.
When motor vehicle dealers use this service, they must provide the licence details and certify that they have the consent of the licence-holder.
We provide a service which allows motor vehicle dealers to check the Personal Property Securities Register (PPSR).
The PPSR is a public register that holds information about securities held over personal property. For example, if you buy a motor vehicle with a loan the person who has loaned you the money can register a financing statement on the PPSR which means that if you default on the loan they can (usually) claim the vehicle. It is an offence to misuse access to the PPSR.
We will disclose your information in the course of performing the vehicle transactions described above to the parties to those transactions.
We use third party web analytics tools common across the internet (for example, we use Google Analytics). These services use cookies and local storage to track users across the web. Other than placing a cookie on your browser, we do not provide any of your information to such third party services. Here is some information from Google about how Google Analytics safeguards your data.
Where MotorWeb uses third parties to undertake services, we may provide those third parties with some of your information if it is required to fulfil those services. For example, we use third party software (such as customer relationship management and marketing automation software) that holds your information, sometimes overseas. We require any third party to undertake strict precautions to protect your information against unauthorised use or disclosure.
Otherwise, we only disclose your information when required by law.
You are welcome to contact us directly about any privacy-related matter at: support@motorweb.co.nz
The Reference number is a unique code assigned to each report. With this number you can view your reports online, for free. You can share your report instantly with any third party, such as a vehicle dealer, finance company, or bank.
Look for the Reference number at the top left hand corner of the report. You should see something like Reference: 43888db2 at the location indicated by the arrow:
Type a URL like the following into the address bar of your browser to find your report:
https://www.motorweb.co.nz/reference/[enter reference number here]
